Privacy Policy

Last updated: September 2026

Healthy Habits Nutritional Therapy (“Healthy Habits”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the Healthy Habits website, contact us, sign up to our newsletter or enquire about or receive our nutritional therapy services.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Healthy Habits Nutritional Therapy is the data controller responsible for your personal information. If you have any questions about how your information is handled, you can contact us at:

Email: gabriella@healthyhabitsnutrition.co.uk

2. Information we collect

The information we collect depends on how you interact with Healthy Habits.

Information you provide to us

You may provide personal information when you:

• contact us by email or through our website;

• enquire about our nutritional therapy services;

• book a discovery call or consultation;

• subscribe to our newsletter;

• communicate with us about an appointment or service; or

• become a client and provide information as part of your nutritional therapy programme.

This may include your name, email address, telephone number and other contact details.

If you become a client, we may also collect information relevant to providing nutritional therapy, such as information about your health, symptoms, medical history, lifestyle, diet, medications, supplements, test results and other information you choose to provide.

Health information is considered special category data under UK data protection law and is subject to additional safeguards.

Information collected through our website

When you visit our website, certain technical information may be collected automatically. Depending on the technology and services used on the website, this may include information such as your IP address, browser type, device information, pages visited and general information about how you use the website.

Some of this information may be collected through cookies or similar technologies. Further information about cookies will be provided in our Cookie Policy where applicable.

3. How we use your information

We use personal information where necessary to:

• respond to enquiries and requests;

• arrange discovery calls and consultations;

• provide nutritional therapy services;

• communicate with clients about appointments and services;

• maintain appropriate client records;

• process payments where applicable;

• provide information, resources and recommendations as part of our services;

• send our newsletter where you have chosen to subscribe;

• improve our website, services and communications;

• maintain the security of our website and prevent misuse or fraud;

• meet legal, regulatory and professional obligations; and

• protect our rights and the safety of our clients and others where necessary.

We only collect and use information that is relevant to these purposes.

4. Our lawful basis for processing your information

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent
Where you have given us permission to use your information for a particular purpose, such as receiving our newsletter. You can withdraw your consent at any time.

Contract
Where processing is necessary to provide services you have requested from us or to take steps at your request before entering into an agreement.

Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests
Where processing is necessary for the legitimate interests of Healthy Habits, provided those interests are not overridden by your rights and interests.

Where we process health information or other special category data as part of providing nutritional therapy services, we will also rely on an appropriate condition for processing special category data under UK data protection law.

5. Nutritional therapy and health information

If you become a client, you may choose to provide information about your health and wellbeing so that we can provide nutritional therapy services appropriately.

This may include information about symptoms, medical history, diagnoses, medications, supplements, diet, lifestyle and relevant test results.

We treat this information as confidential and use it only for appropriate purposes connected with providing our services, maintaining client records and meeting our legal or professional responsibilities.

We do not sell your health information or use it for unrelated marketing purposes.

6. Who we share your information with

We do not sell or rent your personal information.

Where necessary to provide our services or operate Healthy Habits, we may share relevant information with trusted third-party service providers who process information on our behalf.

These may include:

• Practice Better, which we use to support appointment booking, client management, communication and the delivery of our nutritional therapy services;

• website hosting and technology providers;

• email and newsletter service providers;

• payment providers, where applicable;

• testing providers, where applicable and with appropriate consent or another lawful basis; and

• professional, legal or regulatory bodies where we are required or permitted to do so.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

Third-party providers may have their own privacy policies explaining how they process personal information.

7. Practice Better

We use Practice Better as part of the delivery and administration of our nutritional therapy services.

Information provided through Practice Better may include contact details, appointment information, client questionnaires, health information, consultation records and other information relevant to your care.

Practice Better processes information on its own systems and under its own privacy and security arrangements. You should also review Practice Better's privacy information when using the platform.

Your Terms of Engagement for nutritional therapy services are provided separately through Practice Better and are not replaced by this Privacy Policy.

8. How long we keep your information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, taking into account our legal, regulatory, professional and accounting obligations.

Different types of information may need to be kept for different periods.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Where we use third-party platforms and service providers, we expect them to maintain appropriate security measures for the information they process on our behalf.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law which may include:

• the right to be informed about how your personal information is used;

• the right to access the personal information we hold about you;

• the right to ask us to correct inaccurate or incomplete information;

• the right to ask us to erase your personal information in certain circumstances;

• the right to ask us to restrict how we use your information in certain circumstances;

• the right to object to certain processing, including processing based on legitimate interests;

• the right to data portability in certain circumstances; and

• the right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may depend on the circumstances and the lawful basis on which we are processing your information.

If you would like to exercise any of these rights, please contact us at: gabriella@healthyhabitsnutrition.co.uk

We may need to verify your identity before responding to a request.

11. Newsletter and marketing communications

If you choose to subscribe to the Healthy Habits newsletter, we will use the information you provide to send you the communications you have requested.

You can unsubscribe at any time by using the unsubscribe option included in our emails or by contacting us directly.

We will not add you to our marketing communications without an appropriate lawful basis.

12. Cookies and website technologies

Our website may use cookies and similar technologies to enable the website to function, remember preferences, understand website usage or support other website features.

Where applicable, information about the cookies we use and how you can manage them will be provided in our Cookie Policy.

13. Links to other websites

Our website may contain links to websites or services operated by third parties.

These websites have their own privacy policies and terms, and we are not responsible for their privacy practices. We recommend checking the privacy information of any third-party website before providing personal information.

14. International transfers

Some of the third-party service providers we use may process personal information outside the UK.

Where this occurs, we will take appropriate steps to ensure that personal information is protected in accordance with applicable UK data protection law.

15. Automated decision-making

Healthy Habits does not use solely automated decision-making or profiling that produces legal or similarly significant effects on you.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be available on the Healthy Habits website, with the date of the most recent update shown at the beginning of the policy.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

18. Contact us

If you have any questions about this Privacy Policy, how we use your information, or your data protection rights, please contact:

Healthy Habits Nutritional Therapy
Email: gabriella@healthyhabitsnutrition.co.uk